Shipping Policy

Thank you for visiting SuperPro Suspension. We are committed to providing you with excellent service and ensuring your shopping experience is smooth and satisfactory. This Shipping Policy outlines our shipping practices for customers in the United Kingdom (UK) and the European Union (EU).

Shipping Destinations

We ship to addresses within the United Kingdom and the European Union. Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses at this time.

 

Shipping Methods and Delivery Times

We offer the following shipping methods:

• Standard Shipping: Estimated delivery time is 3-5 business days for the UK and 5-7 business days for the EU.
• Express Shipping: Estimated delivery time is 1-2 business days for the UK and 2-3 business days for the EU.

Delivery times are estimates and start from the date of dispatch. While we strive to meet these delivery times, please note that there may be delays due to unforeseen circumstances.

 

Shipping Rates

Shipping rates are calculated based on the shipping method selected and the destination address. The total shipping cost will be displayed at checkout before you complete your purchase.

 

Order Processing Time

Orders are processed within 1-2 business days after receiving your order confirmation email. You will receive a notification when your order has been shipped.

 

Customs, Duties, and Taxes

For orders shipped to the EU, please be aware that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and must be paid upon delivery. We recommend contacting your local customs office for more information on the applicable fees.

 

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery on the carrier’s website.

 

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team at [Your Customer Service Email] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

 

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

 

Contact Us

If you have any questions about our shipping policy, please contact us:

• Email: [email protected]
• Phone: +44 (0)1383-723850
• Address: Unit 3C 15 Dickson Court, Dunfermline Scotland KY12 7SG  United Kingdom

Thank you for choosing SuperPro Suspension. We appreciate your business and look forward to serving you.